Director of Carrier Solutions

Job Details:
Level: Management,

Job Location:

CMH Operations Terminal - Dublin, OH 43016, Position Type:
Full Time, Job Shift: 1st Shift

JOB SUMMARY:

The Director of Carrier Solutions is responsible for overseeing all carrier solutions representatives, ensuring the company maintains a robust and qualified carrier network while monitoring the day-to-day operations and department efficiencies, and making sure all KPIs are met.

• Follow and execute all aspects of the EASE Logistics Carrier Journey.
• Manage large-scale projects for the executive team.
• Work with executive management to develop, implement, and track KPIs for all Carrier Solutions employees.
• Establish cross-training schedules for all personnel in Carrier Solutions department.
• Build and maintain relationships with new and existing carriers to effectively support our customer network.
• Establish, manage, and monitor carrier KPIs and scorecards.
• Utilize benchmarks to procure transportation services at rates that are competitive to DSC.
• Act as the escalation point for carriers and internal teams to resolve service and operational issues or concerns.
• Communicate market conditions that may impact capacity, cost, and service.
• Negotiate and manage carrier contracts, terms, and renewals.
• Collaborate with carriers and internal teams on continual improvement initiatives.
• Ensure operations are reviewed before assigning or leaving the appropriate personnel.
• Establish and build out a Carrier Solutions team that can maintain coverage of 60%+ of total freight.
• Represent the Carrier Solutions team in Director Meetings and Operations communication.
• Maintain functionality of PNNs, Waterfalls, Load boards, Continuous Moves and other tools within our TMS.
• Maintain steady/increased growth rates by working with the Business Solutions team.
• Other duties as assigned.

• Responsible for providing leadership, mentorship, direction, feedback, and support for Carrier Solutions Managers and other team members.
• Responsible in assisting with the onboarding, education, and development of new team members when they join your team.

• High School Diploma or GED required.
• A bachelor’s degree and a minimum of 3 years of related experience are preferred.
• An associate’s degree and a minimum of 4-5 years of related experience are preferred.

• In lieu of a degree, a minimum of 6+ years of related experience is preferred.
• Additional related training and certifications will be weighted on a case-by-case basis.

• Energetic, relentless, and thrives on hunting for opportunities.
• Sales, customer service, and/or negotiation-related talents.
• Excellent communicator with a great phone presence.
• Constructive problem solver.
• Flexible with work hours and adaptable to changing workload.
• Proficient in Microsoft Outlook and Teams, Excel, and Word.
• Experience in the transportation industry is an asset; otherwise, one must be willing to learn a lot very fast.
• Ability to remain calm under sometimes stressful situations.
• Ability to multi-task and adapt quickly to different situations.