Legal Clerk Supervisor

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and "Changing as Many Lives as Possible."

The Supervisor is responsible for leading a team of individual contributors to ensure consistent, high-quality execution of day-to-day operations. This role provides direct oversight, coaching, and support to team members, ensuring adherence to established processes, service standards, and performance expectations.

The Supervisor monitors team performance, supports employee development, and serves as the primary escalation point for operational issues. This role focuses on execution, team effectiveness, and maintaining operational consistency.

• Supervise and support a team of individual contributors, including assigning work, providing guidance, and ensuring timely completion of tasks.
• Monitor daily operations to ensure productivity, accuracy, and adherence to service-level expectations.
• Adjust workloads and priorities as needed to meet operational demands.
• Ensure work is completed within established service levels (SLAs), production expectations, and operational priorities by balancing workload and resources across the team.
• Provide ongoing coaching, feedback, and performance management to team members.
• Support onboarding and training of new hires and continued development of existing team members.
• Reinforce accountability and performance expectations aligned with team and organizational goals.
• Ensure team members follow established processes, policies, and compliance requirements.
• Monitor work quality and consistency, addressing issues as needed.
• Support implementation of process updates and ensure team adoption.
• Serve as the primary escalation point for operational or client-related issues.
• Resolve routine and escalated issues using established guidelines.
• Identify recurring issues and elevate trends or risks to management.
• Facilitate regular team meetings to communicate priorities, updates, and expectations.
• Ensure timely and accurate communication of organizational updates to team members.
• Collaborate with internal teams to support workflow coordination and issue resolution.
• Track key performance indicators (KPIs) and monitoring team performance.
• Provide feedback to team members based on performance data.
• Prepare basic reports and highlight trends or concerns to management.

• High school diploma or equivalent required;
  Associate's or Bachelor's degree in Business, Operations Management, or a related field preferred.
• 3–5 years of functional experience in operations, client service, legal operations, or a related business function.
• 1–3 years of experience leading, coaching, mentoring, or supervising employees or teams preferred.
• Demonstrated ability to manage daily operations, prioritize work, coach employees, and achieve operational goals.
• Builds Effective Teams
  - Building strong-identity teams that apply diverse skills to achieve common goals.
• Communicates Effectively
  - Developing and delivering clear communication tailored to audience needs.
• Directs Work
  - Providing direction, delegating, and removing obstacles to get work done.
• Manages Conflict – Managing conflict situations effectively, with no minimum disruption.
• Situational Adaptability
  - Adapting approach based on shifting demands and circumstances.
• Working knowledge of operational workflows within the assigned function.
• Ability to lead, coach, and support individual…