Communications Manager - Northwest Regional Emergency Communications Center

Are you ready to lead a team, make a meaningful impact, and serve our communities in a vital public safety role? The City of Dublin is seeking a dedicated leader to join its team as a Communications Manager for the Northwest Regional Emergency Communications Center. You’ll have the opportunity to support and empower our team of professionals who serve as a critical link between the communities and emergency responders we serve every day.

The Northwest Regional Emergency Communications Center (NRECC) is the primary public safety dispatch center for the Cities of Dublin, Hilliard, Upper Arlington, Worthington, Washington Township, and Norwich Township. Located inside the Dublin Justice Center, NRECC was formed in October 2013 when Dublin began providing dispatching services for Norwich Township Fire and became the primary 9-1-1 answering point for all of Hilliard.

Our journey continued with the addition of Hilliard Police, Upper Arlington Fire and Police, and Worthington Fire and Police. As one of five wireless PSAPs in the county, we are the primary answering point for 9-1-1 calls throughout northwest Franklin County.

The Communications Manager provides leadership and oversight for the Northwest Regional Emergency Communications Center (NRECC), ensuring effective operations and exceptional service to the communities it serves. This position leads and supports shift operations and personnel, promotes staff development through training and educational opportunities, oversees reporting and regulatory compliance, and identifies opportunities to enhance operational effectiveness and emergency response capabilities. The Communications Manager is essential in fostering a culture of teamwork, accountability, and professionalism, empowering staff to deliver reliable, responsive, and effective emergency communications services.

This vacancy is one of three Communications Managers who lead the operations of NRECC. This position will primarily work 2nd (2:45pm – 10:45pm) or 3rd (10:45pm – 6:45am) shift. The nature of the work may require that candidates work irregular hours, including weekends and holidays. Further, there will be times when this position will be asked to work 1st shift for training, vacation/sick leave coverage, or other operational needs.

Given the nature of this classification's duties/responsibilities, it has been designated as Exempt under governing Fair Labor Standards Act regulations. Therefore, it is not entitled to formal overtime compensation and/or compensatory time.

• Supervises all Communications Supervisors and Communications Technicians, as needed.
• Provides leadership and oversight of Communications Center operations and personnel, including assigning work, establishing priorities, providing direction, approving leave requests, addressing performance concerns, and administering disciplinary actions in accordance with City policies and procedures.
• Meets regularly with Communications Supervisors to discuss operational priorities, policy implementation, staffing, and personnel matters.
• Fosters a positive and professional work culture and environment that promotes teamwork, accountability, employee engagement, and operational efficiency.
• Develops and supports the professional growth of Communications Supervisors and Communications Technicians through coaching, mentoring, and professional development opportunities to promote employee engagement, retention, and organizational effectiveness.
• Oversees employee performance, including conducting quality assurance reviews of calls Emergency Medical Dispatch (EMD) and other calls for service, completing mid-year and annual performance evaluations, and the development of corrective action plans, remedial training, and progressive discipline as appropriate.
• Coordinates staffing and scheduling to ensure appropriate shift coverage, including annual shift bids, vacation bids, casual leave requests, and sick and Family and Medical Leave Act (FMLA) leave.
• Oversees ancillary assignments for Communications Technicians, including equipment testing and maintenance, records retention and warrant team responsibilities.
• Oversees rotating assignments and special projects, including special event planning and staffing, 911 community education, Law Enforcement Automated Data System (LEADS) validations and compliance, Communications training program , recruiting and hiring, continuing education and employee development initiatives.
• Coordinates, develops, and…