Manager Customer Projects

Become part of the excitement.

Purpose Responsible for the overall direction, coordination, implementation, execution, control, and completion of team’s assigned customer projects ensuring consistency with appropriate strategy, commitments, and goals.

Responsible for managing 16+ project specialists and achieving annual sales targets of $150 million plus, ensuring alignment with company objectives and compliance with established pricing and operational policies.

Responsibilities Provide leadership in the planning, documentation, and ongoing execution of customer projects, as assigned.

Ensure customer projects are billed out completely, accurately, and timely capturing revenue and margin leakage for successful project close-outs.

Create and maintain a consistent approach to project order management and services. Act as a change agent for continuous improvement through enhanced methodologies.

Assist in defining project order scope, objectives, and deliverables that support business goals, in collaboration with district management and customer requirements.

Develop full-scale project order plans and schedule project order timelines.

Estimate and coordinate the resources and participants needed to achieve project order goals; assume administrative role for onsite or virtual meetings, calls, and webinars between internal and external participants. Manage project spend.

Provide direction and support to customer project order teams; coach and mentor team members on project order management and general project management techniques.

Effectively communicate project expectations to team members and customers in a timely and clear fashion.

Track project deliverables using appropriate tools; monitor and report on progress of projects to key stakeholders.

Proactively manage changes in project scope and devise contingency plans to ensure the achievement of project outputs.

Requirements

Minimum5+ years of experience:
This is a senior-level Project Order management position for an individual with substantial experience in orders management

High school diploma or GEDPreferred5-7years’ experience:
Project Order Management Four-year degree:
Or equivalent business or operations experience

Knowledge, Skills, Abilities Knowledge Knowledge  of project order management and strategies

Knowledge of the Company’s products and service offerings

Knowledge of SAP Knowledge of Microsoft Office Suite including Word, PowerPoint, and Excel Skills Planning , organizational, and time management skills

Troubleshooting and problem-solving skills

Leadership skills

Verbal and written communication and presentation skills

Conflict management skills

Decision making skills with the ability to take appropriate risks

Analytical skills

Abilities

Ability to effectively interact and communicate with all levels within the district and external customers

Ability to manage competing priorities, multitask, resolve conflicts and meet tight deadlines

Ability to work in a team-based environment

Ability to manage resources effectively

Ability to make decisions in a rational, systematic, and logical manner

Ability to demonstrate a forward-looking, results-oriented perspective in motivating and inspiring others

Ability to effectively supervise staff and achieve results through others

Ability to effectively train and instruct in both group settings and one-on-onePay Details The expected salary for this position is starting at $100,000 annually depending on experience. This position is also bonus eligible based on specific and relevant business metrics.

The Value of Graybar:

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

Multiple plan…