Customer Service Assistant 2​/Certification Licensure Examiner

All job postings will expire at 11:59 PM Eastern Time on the Final date to receive applications.

Organization: Cosmetology Board

Work Location:
5025 Bradenton Avenue
Dublin, Ohio, 43017
United States

Compensation: $23.65/hr-$28.76/hr

Schedule: Permanent - Full Time

Work Hours: M-F, 8a.m. to 5p.m.

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill: Customer Service

The Board's mission is to protect and support the public through regulation and education, while protecting the integrity of the cosmetology and barbering industries. The Ohio State Cosmetology and Barber Board oversees the effective licensing and regulations of cosmetology, branches of cosmetology, barbering, and tanning services.

• - Responding to inquiries, requests for information, and complaints that requirein-depth knowledge of applicable laws, rules, policies, procedures, andOhio Revised Codes (ORC) 4713 and 4709, as well as Ohio Administrative Code (OAC) 4713.
• - Independently determining appropriate action for resolution based on the given situation
• - Serveas school liaison to a defined group of licensed schools
• - Collect sand reviews required submissions for accuracy and compliance
• - Completes audit of monthly hours reports submitted by licensed schools
• - Gathering and analyzing information and completing reports
• - Retrieving messages and returning calls to licensees
• - Providing information relevant to school audits to internal and external customers by phone, in writing, email, and other means of communication
• - Reviewing applications and supplemental documents for licensure orrenewal/reinstatement (e.g., new license applications, exam applications,renewals, and duplicate license requests) for completeness, accuracy, and compliance with applicable laws, rules, and procedures
• - Scanning and indexing files into eLicense
• - Writing correspondence
• - Operatinga personal computer/word processor to enter, update, correct, and retrieve or verify information for licensees
• - Performing additional duties as assigned by immediate supervisor, Deputy Director,and/or Executive Director (e.g., clerical support tasks)

Unless required by legislation or union contract, salary will be set at the lowest rate of the salary range with gradual increases in accordance with the Ohio Revised Code or OCSEA/AFSCME Collective Bargaining Agreement.

Applicants must clearly indicate how they meet the minimum qualifications. Applicants are also encouraged to document any experience, education and/or training related to the job duties of the position applying for. You must clearly identify how you meet the minimum qualifications throughout your application and in your supplemental question responses.

The final candidate selected for this position will be required to undergo a criminal background check as well as other investigative reviews. Criminal convictions do not necessarily preclude an applicant from consideration for a position, unless restricted under state or federal law or federal restrictions. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development…