Cashier, Retail
Listed on 2026-01-01
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Retail
Customer Service Rep, Retail Associate/ Customer Service
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Position Purpose:
Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental.
They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.
- Provide fast, friendly, accurate and safe service to customers at the checkout and/or returns areas.
- Process Checkout and/or Return transactions and monitor Self-Checkout areas.
- Proactively seek product knowledge to inform customers and identify selling opportunities.
- Follow all policies and procedures to minimize shrink.
- Support Cashiers by expediting price checks and approving POS transactions and markdowns for various registers and service areas.
- Provide first level escalation for customer issues.
- Assist in supervision, coaching and training of Front End Associates and participate in training of new Cashiers.
- Utilize available tools to coach and develop other Cashiers.
- Preferred qualification: 1+ years of Cashier experience.
- Employment type:
Full-time - Industry: Consumer Services
Notes:
This posting includes typical information about the Cashier role at The Home Depot.
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