Associate Team Leader

Overview

Associate Team Leader at H&R Block
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Join to apply for the Associate Team Leader role at H&R Block
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Our company believes in the power of people helping people and aims to provide help and inspire confidence in our clients, associates, and communities. We strive for a high performing, connected culture where everyone feels like they belong. We are continuing to transform with Block Next, a multi-year roadmap focused on innovation, client experience, and sustainable growth.

At H&R Block, we are curious, creative, and committed to making a meaningful difference where you live, work, and play.

A typical day as an Associate Team Leader includes supporting a single retail office during tax season, delivering daily operations direction, and exceeding client expectations. You will begin with a flexible part-time schedule in late fall to ramp up for the busy tax season and transition to a full-time schedule from January through April.

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution.
• Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi-Unit Team Leader and District General Manager as necessary.
• Serve as the onsite point of contact for escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards and overall goals.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience in customer service or a similar role.
• Strong organizational skills and the ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Ability to work a flexible schedule of 40 hours per week with flexibility based on business needs.
• High school diploma or equivalent or higher.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
• Access to all available benefits.

H&R Block is committed to building a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists, with colleagues dedicated to helping each other grow and support one another.

H&R Block is an equal opportunity employer and celebrates diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Sponsored Job

Job reference: #34648

Dublin, OH — typically $60,000.00 to $ annually (varying by role and experience).