Residential Account Manager

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* Job Summary:

** As a Residential Account Manager, you will be responsible for acquiring new customers, retaining existing ones, and promoting a wide variety of IGS products. Become a subject matter expert on all IGS offerings and utilize proven sales techniques to build relationships, renew plans, and cross-sell when appropriate, primarily via phone and email. This role is full-time and offers competitive benefits, a base salary, weekly bonus opportunity, and uncapped commissions with great opportunities for personal and professional growth.##

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Primary Responsibilities:

* Acquire and retain customers by providing an exceptional customer experience, primarily via phone and email communications.
* Focus on retention of current customers while generating additional product sales.
* Utilize a consultative selling approach to discover each customer’s unique needs and recommend IGS residential products.
* Build confidence, generate excitement, and maintain interest by using listening and negotiation skills when confronted with objections or skepticism.
* Keep detailed records of sales activity via CRM technology (e.g., Fresh sales).
* Develop collaborative working relationships with other sales representatives and internal teams.
* Proactively learn and effectively demonstrate full understanding of current marketing programs and offerings.
* Remain a point of contact for renewed customers, ensuring their needs are met in a timely manner.## ##

Required Skills:

* Highly motivated to sell with a strong drive and desire to succeed.
* Proven understanding of the business, lives the company values, and committed to continuous learning and development.
* Exceptional interpersonal skills; ability to make a connection with a diverse array of customers and colleagues.
* Customer-focused, results-oriented, and professional demeanor.
* Strong negotiation and closing skills with a focus on education.
* Ability to interpret, analyze, and evaluate information relative to selling techniques.
* Proficient computer skills including CRM systems and Excel.
* Time management and multitasking skills.
* Ability to work a flexible schedule to ensure performance expectations are met.## ##

Minimum Education , Experience and Requirements:
* High school diploma or equivalent experience in business or related field preferred.
* Previous experience in sales, customer retention, or account management.
* Experience with dialer systems and CRM platforms.
* In this role, there is no expectation to visit customers. However, if approved, you are permitted to visit customers face-to-face on an as-needed basis.#LI-TH1  #INDSR
** Work Authorization:
** Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.
** Salary Range:**$45,000.00 - $45,000.00
* This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.
* This role is also eligible for an uncapped sales commission.#
**** How We Support Your Wellbeing:
**** Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.
* ** Healthcare Essentials:
** Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
* ** Mental Wellbeing:
** Robust support through Headspace and free mental healthcare visits for you and your dependents.
* ** Family Planning Support:
** Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
* ** Financial Readiness:
** Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
* ** Work-Life Balance:
** paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.#
** Equal Opportunity Employment**:

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines.…