Field Service Technician II - Production Equipment

Field Service Technician II - Production Equipment

US-OH-Dublin

Job : 33170

Type: Full-Time

# of Openings: 1

Category: Field Service

OH - Dublin

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. If this sounds like you, Canon USA invites you to apply. We’re seeking individuals who strive for excellence in operational, maintenance, and networking support to help our customers with basic technical expertise of Canon-supported products.

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including basic troubleshooting and diagnostics.
• Meet and exceed customer expectations by providing efficient, responsive, and accurate field/shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide solutions for escalated technical and/or customer service-related problem areas for any territory requested.

This is a customer-facing role and may require compliance with customer policies and protocols related to COVID-19 and other measures.

We’re looking for a dedicated individual with:

• HS Diploma, GED, or equivalent experience, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver’s license and acceptable driving record).
• Capability to work in a 24/7 environment, including shift work and on-call rotations.
• Must take all necessary steps to obtain security and/or other clearances required by customers to enter customer premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Anticipated hourly rate: $21.50 to $30.75 hourly. This role is eligible for a transportation allowance.

Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States, Latin America, and the Caribbean. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. For more information, visit  and connect with us on Linked In at

• Competitive compensation and benefits package, including medical, dental, vision, 401(k) with discretionary contributions, and education assistance.
• Vacation and recognition programs, and opportunities for career growth.
• Employee referral bonuses, employee discounts, dress-for-your-day attire, and volunteer opportunities.

Canon U.S.A., Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You must be legally authorized to work in the United States. The company does not sponsor visas. All applicants must reside in the United States at the time of hire.

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