Field Service Technician II - Production Equipment

Field Service Technician II - Production Equipment

Canon USA is hiring for the Field Service Technician II - Production Equipment role. This is a customer-facing position supporting operational, maintenance, and networking needs for Canon-supported products.

Role responsibilities include diagnosing basic mechanical, software, network, and system failures using established procedures; servicing and repairing designated equipment to Canon standards and specifications; maintaining working knowledge across multiple product groups with basic troubleshooting and diagnostics; meeting and exceeding customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance; maintaining technical information, Field Service Reports, Expense Reports, and Canon property assigned;

maintaining all technical information and Canon property assigned and providing direction to less experienced technicians; and providing solutions for escalated technical and/or customer service-related problem areas for any territory requested.

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including basic troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide solutions for escalated technical and/or customer service-related problem areas for any territory requested.

Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Valid driver's license and acceptable driving record; ability to travel.
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time.

Hourly rate anticipated: $21.50 to $30.75 hourly. This role is eligible for a transportation allowance.

Canon U.S.A., Inc. offers a comprehensive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, and vacation. A more comprehensive list of benefits is available at the Canon life page.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Must be legally authorized to work in the United States. The Company will not sponsor visas. All applicants must reside in the United States at time of hire.

Posting not guaranteed if not reviewing on Canon Careers site; current postings are available at Canon Careers.

Full-Time On Site - This position requires full-time presence at assigned office/worksite/territory on scheduled work days.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Engineering and Information Technology
• Industries:
  Appliances, Electrical, and Electronics Manufacturing;
  Computers and Electronics Manufacturing