Software Support Engineer

As the Software Support Engineer, you will be the first line of support to troubleshoot and resolve customer reported technical and operational issues. This position is a unique blend of Software Development, Quality Assurance Testing, on-site implementation and installation, and support. Bachelor’s degree in a related technical field is required, as well as a passion for software development and testing.

• Bachelor’s degree in a related field (Computer Science, Computer Information Systems, Software Engineering, etc.)
• Experience designing software applications and a strong understanding of the Software Development Life cycle
• Experience troubleshooting and problem solving
• Customer service-friendly personality
• Prefer familiarity with relational databases (MySQL preferred)
• Prefer experience with Python and C development
• Prior technical support experience is a plus

• Software Testing and onsite implementations/installation
• Provide customer support to help assist with operational and system issues
• Design, maintain and modify existing applications
• Take responsibility for multiple tasks in multiple projects simultaneously
• Review existing code and make required modifications
• Submit all designs and code modifications for peer review
• Write, maintain and execute test plans

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.