Team Lead, Customer Service​/HelpDesk

Team Lead

Location:

Com For Care  Home Care (Raleigh, NC)

Reports to:

Club Manager | Status:
Full Time – Supervisor – Non‑Exempt

Responsible for assisting in the oversight of gym operations to ensure a positive member experience.

• Assist in training and developing staff.
• Assist in member service oversight to provide a great customer experience.
• Very involved in front desk related tasks:
  • Answer phone calls in a polite and friendly manner.
  • Take info calls.
  • Assist in member check‑ins, sign‑ups, cancellations, and updating member account information.
  • Meet potential members and provide gym tours.
  • Facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Oversee cleanliness and appearance of the gym.
• Manage marketing efforts; keep team members trained on all current marketing promotions.
• Order supplies, keep inventory, and track reports as needed.
• Customer Service:
  Communicate and interact with customers to exceed their wants and needs.
• Listening:
  Actively listen and empathize to solve problems.
• Problem Solving:
  Recognize and define problems; analyze relevant information and plan to resolve situations; seek additional assistance when needed.
• Diplomacy:
  Demonstrate tact and skill in all interactions.
• Communication:
  Maintain timely communication with team members and supervisors to increase productivity.

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

• Stand and walk at least 75% of the shift.
• Talk in person or on the phone at least 75% of the shift.
• Lift to 50 lbs. less than 30% of the time.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

• Not Applicable

• Full‑time

• Information Technology

• Hospitals and Health Care

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.