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Customer Service Rep Bilingual

Guest Experience & Loyalty Advocate

Job in Dubuque, Dubuque County, Iowa, 52001, USA
Listing for: Diamond Jo Casino Dubuque
Full Time position
Listed on 2026-01-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Job Description & How to Apply Below
A leading casino in Dubuque is seeking a dedicated Customer Service Representative to enhance customer retention and loyalty through various methods, including direct contact and telemarketing. The ideal candidate will assist guests on the casino floor, promote the Players’ Club benefits, and instruct customers on the club point system. Applicants should possess a high school diploma or GED and have 1-2 years of customer service experience.

Flexibility in scheduling is mandatory, along with strong interpersonal and communication skills.
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