Guest Service Ambassador

Job Description

• Through direct contact, direct mail, telemarketing, and written correspondence, encourage customer retention and loyalty.
• Recruit new memberships for the Players' Club, increase rated play, and attend to guests' needs.
• Circulate on the casino floor assisting guests with questions and requests.
• Provide excellent customer service and promote Players’ Club benefits and events.
• Instruct customers on the Players’ Club point system, awarding prizes and proper use of the club card.
• Assist Casino and Slot Hosts with Player development efforts and events

• Must be at least 18 years of age.
• High school diploma or GED.
• One to two years experience in customer service.
• Must have excellent oral and written skills and exceptional customer service and interpersonal skills.
• Must be flexible in work schedule.
• Proficiency in word processing, spreadsheets, database, presentation, e-mail, and player tracking systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.