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SMB Customer Success Manager Retention
Job in
Dubuque, Dubuque County, Iowa, 52001, USA
Listed on 2026-01-03
Listing for:
Ups
Full Time
position Listed on 2026-01-03
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
A logistics and delivery services company in Dubuque is seeking a Customer Success Account Manager to handle a portfolio of smaller customers. The ideal candidate will focus on customer satisfaction, driving loyalty, and growth through effective engagement and data-driven strategies. Candidates should possess 0-4 years of relevant experience in customer success or support roles, excellent communication skills, and strong organizational abilities.
This permanent position offers opportunities to enhance customer value and prevent churn through proactive management.
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