Customer Service Coordinator

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Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world‑class sales organization ensure solid, consistent growth for both our company and our staff. We continually develop new products and services to enhance our customers’ safety, security, and productivity.

Competitive compensation and a comprehensive benefits package including medical, dental, vision, life insurance, paid medical leave, a 401(k) with company match and profit sharing, paid holidays, vacation, and up to five paid personal/sick days per year. Rite-Hite is an Equal Opportunity/Affirmative Action employer and maintains a drug‑free workplace.

Provide technical assistance to representatives and customers to ensure proper installation and support of Rite‑Hite products. Work with engineering and operations to improve quality and performance across the field.

We’re looking for a Customer Service Coordinator to support our Doors product line by providing technical troubleshooting, guiding technicians and reps through installation challenges, and contributing to product reliability and customer satisfaction. This role blends hands‑on problem solving, customer communication, training, and collaboration with Engineering, Quality, R&D, and Operations to improve field performance and overall customer experience.

• Troubleshoot product issues with reps and technicians via phone, email, and onsite support
• Identify trends in product reliability and communicate findings to Engineering and Quality
• Interpret electrical schematics and mechanical drawings to support diagnostics
• Train technicians and customers in person and virtually
• Support warranty processes, including labor cost negotiation
• Create and update technical communications, including bulletins and installation guidance
• Assist with installation challenges and help design field‑ready solutions
• Participate in new product development, beta installs, and product improvement initiatives
• Support R&D testing and new product introductions
• Inspect field returns and coordinate supplier follow‑up
• Enter and maintain transactions within Enterprise 1
• Contribute to training materials and assist with Service Schools

• Associate degree in electronics, electromechanics, or related field; or equivalent experience
• 1–2+ years in customer support, field service, or electromechanical troubleshooting
• Ability to read and interpret electrical and mechanical drawings
• Strong mechanical/electrical aptitude and problem‑solving skills
• Clear communication skills for guiding technicians remotely
• Ability to manage multiple priorities in a fast‑paced environment
• Willingness to travel up to 25% and accommodate rotating after‑hours support
• Proficiency in Word and Excel; familiarity with ERP systems (E1 a plus)

• Timely, accurate technical support for reps and customers
• Strong partnership with Engineering, R&D, and field teams
• Reduced quality costs through effective troubleshooting and trend analysis
• Clear, consistent training and communication to the field

Join us and be part of a team that values problem‑solving, continuous improvement, and strong partnerships with the field. You’ll have a direct impact on customer experience and the performance of industry‑leading door products.

• Entry level

• Full‑time

• Other
• Machinery Manufacturing