More jobs:
Table Games Lead
Job in
Dubuque, Dubuque County, Iowa, 52001, USA
Listed on 2026-10-17
Listing for:
Q Casino & Resort
Full Time
position Listed on 2026-10-17
Job specializations:
-
Entertainment & Gaming
Event Management & Planning -
Management
Event Management & Planning
Job Description & How to Apply Below
Job Details:
Job Location:
Q Casino + Resort - Dubuque, IA 52001, Position Type:
Full Time, Q CASINO + RESORT
- Reports to:
Director of Casino Operations, Casino Operations Manager, Casino Operations Shift Manager - Supervises:
Table Games Dual Rates and Table Games Dealers
- Monday - 9:00 AM - 5:00 PM (Lead)
- Thursday - 9:00 AM - 5:00 PM (Lead)
- Friday - 10:00 AM - 6:00 PM (Deal)
- Saturday - 10:00 AM - 6:00 PM (Deal)
- Sunday - 10:00 AM - 6:00 PM (Floor)
- Direct report to the on-duty Casino Operations Shift Manager
- Responsible for assigning dealers to games daily
- Assists with dealer training and improving employee skills
- Responsible for meeting and greeting customers at the Table Games area
- Provides and promotes positive customer relations supported by employee quality service
- Ensure honesty and integrity of all table games during assigned shift
- Responsible for the protection of company assets as it relates to table games
- Resolves game related disputes involving customers and employees
- Completes fill and credit transactions
- Administers employee discipline as needed
- Ensure Title 31 compliance
- Works with other departments to ensure a cooperative environment
- Other duties as assigned
- High School Diploma
- 1-2 years table games experience
- 1-2 years supervisory experience
- Good leadership skills
- Good oral communication skills
- Good written communication skills
- Excellent customer service skills
- Reasonable knowledge of applicable mathematical skills
- Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays
- Must be able to resolve customer disputes professionally and courteously
- Must be knowledgeable of IRGC rules and regulations
- Must be knowledgeable to Q Casino internal controls
- Must have a valid IRGC gaming license
PHYSICAL REQUIREMENTS
- Standing for extended periods of time
- Inside working environment
- Exposed to cigarette smoke
- Loud noise levels
- Irregular work schedules, including nights, weekends, and holidays
- General office equipment including, but not limited to:
- Computer
- Other
- Fax machine
- Calculator
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