Operations Shift Mgr

Q CASINO + RESORT Casino Operations Shift Manager BASIC FUNCTIONO

versees daily operations of the Table Games, Slot and Sports book (Operations) Departments on assigned shift. Ensures the Operations Department is run according to policies, procedures and IRGC regulations. In the absence of Department Heads from any department, will ensure proper guest service, a professional work atmosphere and duties are being fulfilled in all departments. Keeps all Department Heads informed of day-to-day situations and business needs.

ORGANIZATIONAL RELATIONSHIPS

Reports to:

Casino Operations Manager Supervises:

Table Games Supervisors Table Games Dealers Lead Slot Tech Slot Tech Slot Attendant Sports book Supervisor Sports book Writer Housekeeping Other  (As needed)
SPECIFIC DUTIES AND RESPONSIBILITIES Oversees the scheduling of Slot, Sports book, and Table Games (Operations), including scheduling for any training

Provides Operation informational huddles

Attendance Enterprise and time card verification for Operations Ensures all Operations staff understand procedural standards, game protections and dealing procedures are followed at all times

Supervising Jackpot Payouts Providing a Jackpot Report at the end of the shift.

Slot Pouch Bank verification

Offset database verification for all applicable jackpots

Overrides and Short Pays for hand pays

Slot Progressive Logs Corrects Operations errors and recommends disciplinary actions as necessary

Assigns departmental duties as necessary

Ensures excellent guest service, utilizing effective training and communication opportunities

Ensures honesty and integrity of the Operations Department during assigned shift

Completes written evaluations and submits to Human Resources in a timely manner

Monitors and documents disciplinary issues, including attendance and submits documentation to Human Resources in a timely manner

Ensures compliance with all departmental, company, gaming, state and federal laws, policies and procedures, including Title 31 compliance

Manages/delegates all inventory issues, such as ordering supplies, inventory control and equipment maintenance

Assists in administering Operations departmental policies and activities.

Investigates and resolves guest complaints/disputes for Operations Departments and will assist with other departments, in the absence of applicable department heads

Investigates and makes decisions regarding situations involving possibly intoxicated guests, or which could result in a guest’s ejection from casino

Provides approval for personal checks up to $500, in the absence of other authorized personnel

Other duties as assigned EDUCATION, TRAINING AND EXPERIENCE Must be skilled in all aspects of Casino Operations Must possess knowledge and experience with Word and Excel3-4 years Operations experience3-4 years Supervisory experience STANDARDS OF PERFORMANCE Excellent leadership skills

Excellent oral communication skills

Excellent written communication skills

Excellent customer service skills

Extensive knowledge of Gaming Must be able and willing to work non-traditional schedules, particularly nights, weekends and holidays

Must be knowledgeable of IRGC rules and regulations

Must be knowledgeable to Q Casino Internal Controls Must possess a valid IRGC gaming license MENTAL AND

PHYSICAL REQUIREMENTS Standing for extended periods of time.

WORKING ENVIRONMENT AND CONDITIONS Inside working environment

Irregular work schedules, including nights, weekends and holidays EQUIPMENT AND TOOLS General office equipment including, but not limited to:

Computer Copier Radio Other