Slot Attendant

Slot Attendant# Slot AttendantQ Casino + Resort
- Dubuque, IA 52001## Overview Salary Range $15.00 - $15.00 Hourly Position Type Full Time Job Shift Swing Category Hospitality
- Hotel## Description###
** Q CASINO + RESORT Slot Attendant
**** BASIC FUNCTION
** Ensures customer service aspects of slot operations run smoothly.
** ORGANIZATIONAL RELATIONSHIPS
**
* Reports to:

Operations Shift Manager/Director of Gaming Operations
* Supervises:
N/A
** SPECIFIC DUTIES AND RESPONSIBILITIES
*** Ensure compliance with all federal, state and local regulations, Internal Controls and company and departmental policies and procedures.
* Maintain effective working relationships with Iowa Racing & Gaming Commission Representatives, particularly the duty to disclose and cooperate per IRGC rule 13.2(1) h.
* Maintain effective working relationships with other departments and employees.
* Ensure proactive customer service, personally resolving customer problems as required.
* Performs ticket fills & jackpot payments per Internal Controls.
* Authorizes slot payouts per Internal Controls.
* Circulate the slot floor to make sure everything is clean and in working order.  + Perform minor repairs, such as printer issues, bill jams and any other small repair that may be required by the guest.  + Help push in chairs and empty cups when needed.
** EDUCATION, TRAINING AND EXPERIENCE
*** High School diploma or equivalency certificate.
** STANDARDS OF PERFORMANCE
*** Be able to comprehend basic mechanical slot machine functions & perform minor mechanical repairs such as bill jams, printer jams, etc.
* Well organized, produces legible and accurate paperwork & possess good cash handling skills.
* Willing and able to work non-traditional schedules, particularly nights and weekends.
* Able to spend extended periods standing and walking.
* Able to work in potentially stressful conditions (i.e. noisy, crowded, smoky, busy).
* Strong customer service skills, personality, and orientation.
* Able to remain composed when dealing with irate customers.
** MENTAL AND

PHYSICAL REQUIREMENTS
*** Generally light, with occasionally medium work. Lifting up to 50 lbs.
* Standing for long periods of time
* Bending, stooping and crawling.
** WORKING ENVIRONMENT AND CONDITIONS
** Generally, works indoors, repeatedly exposed to high noise levels & cigarette smoke (in casino), as well as high voltages on some equipment.
** EQUIPMENT AND TOOLS
*** Various slot machines & their sub-assemblies
* Small hand tools