Client Relationship Consultant ; Banker - Dubuque Main

Overview

Join to apply for the Client Relationship Consultant 2 (Banker) - Dubuque Main ($1500 signing bonus) role at U.S. Bank
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At U.S. Bank, we’re on a journey to do our best. We help customers and businesses make better and smarter financial decisions and support communities to grow. A career with U.S. Bank offers opportunities to discover what makes you thrive at every stage of your career — try new things, learn new skills and discover what you excel at from Day One.

• Build relationships with clients through in-person, by appointment, and virtual channels to provide thorough counseling, with a digital-first mindset.
• Assess and attend to customers’ banking needs, obtain and process customer and account information, and demonstrate/educate clients on available deposit and loan products and services.
• Recommend solutions based on each customer’s unique goals and needs.
• Develop proactive outreach and follow-up with clients, learning their financial needs and banking channel preferences.
• Identify solutions for new and existing clients by effectively engaging and communicating with them.
• Maintain knowledge of consumer and business banking products and services, including digital products and services.
• Provide a consistent, optimal client experience, including greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members and partners to best serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Educate clients on emerging and self-service digital products and services to help meet financial needs.
• Leverage available resources and technologies to optimize client experience with operational excellence and accuracy.

• High school diploma or equivalent
• Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training

• Proven ability to build and foster relationships with clients through proactive outreach and follow-up
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Proven customer service and interpersonal skills
• Experience with using and demonstrating digital products and self-service technologies
• Ability to explore and identify a customer’s true needs while leveraging a digital-first mindset
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
• Experience in the financial services industry preferred

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs,…