Loss Mitigation Manager

As the Loss Mitigation Manager, you will provide day-to-day leadership of the Small Business Lending Center (SBLC) Collections team to support UMB strategic plans, maximizing timely collection of past-due small business loans and minimizing credit loss. Ensure team collection activities follow SBLC collection phases, documentation standards, and risk-identification guidelines, including timely recommendation of high-risk accounts for transfer to specialized workout management.

• Oversee escalated, unassigned, and Zero Dollar accounts, support team members with difficult borrower situations, and recommend practical account solutions. Develop, maintain, and publish weekly demand alert and month-end/quarter-end reporting for review by Lenders and Senior Management. Assign accounts and special projects, conduct team meetings, and manage employee development, performance reviews, compensation recommendations, timecard approval, and compliance training. Work with key business partners, including but not limited to Lenders, Portfolio Managers, Loan Operations, Internal Audit and Loan Review to resolve delinquencies and evaluate risks.
  
  Identify and implement process efficiencies and contribute to procedure revisions. Other duties as assigned.

• Bachelor’s Degree in Business, Accounting, Finance or related area
• 5 years commercial or small business credit, collections, or loan servicing experience
• 2 years supervisory or team lead experience
• Demonstrates knowledge and understanding of commercial credit, collection practices, and collection law and regulations.
• Demonstrates advanced decision-making aptitude, including sound judgment in identifying borrower credit risk.
• Demonstrates ability to be analytical thinker-able to solve complex problems by interpreting delinquency data and reports.
• Demonstrates excellent verbal and written communication skills, including de-escalating borrower conversations and presenting to management.
• Demonstrates ability to lead, coach, and develop a team as well as work across other lines of business.
• Demonstrates proficiency in Microsoft Office, including Excel, Access, and Word

• Loss mitigation, workout, or bankruptcy experience with an emphasis on small business lending
• Database Management
• Process Improvement
• Report Development

• Achievement Orientation
• Customer Orientation
• Emotional Presence
• Impact & Influence
• Internal Partnering
• Organizational Awareness
• Teamwork

Compensation Range: $117,900 - $173,393

Please see the description of benefits included with this job posting for additional information.

• Paid Time Off
• a 401(k) matching program
• annual incentive pay
• paid holidays
• a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• health savings, flexible spending, and dependent care accounts
• adoption assistance
• an employee assistance program
• fitness reimbursement
• tuition reimbursement
• an associate wellbeing program
• an associate emergency fund
• and various associate banking benefits

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

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