Clinical Assistant; includes CNA background Training

Medical Associates Clinic is seeking a caring and detail-oriented Clinical Assistant to join our Float Pool
, supporting multiple departments while gaining hands‑on experience across the clinic. This role is an excellent entry point into healthcare – no experience needed! This position is also a great entry point if you are a CNA or those looking to grow into long‑term clinical career paths.
No prior clinic experience required! Training is provided!

In this position, you’ll support providers and patients by managing e‑faxes and referrals, preparing charts, collecting medical records, assisting with clinic flow, and performing a variety of tasks that help keep our clinic running smoothly.

Schedule: Part‑time or full‑time, Clinical Hours Monday–Friday between 8:00am and 5:00pm

Location: Dubuque, Iowa

• Single or Family Health Insurance with discounted premium rates for wellness program participation.
• 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing)
• Flexible Paid Time Off Program (24 days off/year)
• Medical and Dependent Care Flex Spending Accounts
• Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

• Assist with scheduling and rescheduling appointments. Process referrals and Message Center inquiries in a timely manner.
• Complete reminder calls and instruct patients regarding the procedure and any preparation necessary. Follow up on patients that have no‑showed or cancelled their appointments and keep communication with appropriate staff.
• Assist with record collection and chart preparation. Connect with outside facilities if update records and/or clinic specific documentation needs to be collected prior to appointment(s). Distribute faxes, mail, and filing of clinic specific documents.
• Monitor patient tracking reports and take appropriate action related to patient needs with direction from clinical staff and providers.
• Complete all other assigned project and duties.

Education: High school diploma or GED required. CNA experience welcomed.

Experience: From three months to one year of similar or related experience.

Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status.