Retail Pharmacy Supervisor

Retail Pharmacy Supervisor

Trinity Health

Full time

Day Shift

• The Retail Pharmacy Supervisor is responsible for the operation of the Retail Pharmacy Department, achieving established quality and financial budget outcomes. Ensures comprehensive pharmaceutical care services to all patients and customers, leads colleagues in quality standards, inventory control and interdepartmental communications, selects, develops and maintains a competent staff team, holds self and team accountable for quality care, customer service and employee satisfaction, and recognizes contributions for desired results.
  
  Driven to meet and exceed customer expectations.
• Will assist the Pharmacy Director in setting the long and short‑range goals of the Pharmacy based on developments and trends in Retail and Long‑Term Care Pharmacy practice.
• Under the general direction of the Pharmacy Director, plans, organizes and manages lead retail pharmacists, retail pharmacists, pharmacy technicians and other support personnel. Serves as a leadership resource for retail pharmacy staff and proactively improves quality.
• Patients served range in age from newborns to geriatrics. Customers include departmental employees, peers, physicians and their office staff, vendors, patients, families, visitors, etc.

• Under general direction of Pharmacy Director, plans, organizes and manages staff, and improves quality of service.

• Adheres to the principles of caring and expected behaviors outlined in Mercy One Dubuque Medical Center’s Model of Caring and Trinity Health’s Code of Conduct, fostering a climate where all customers are treated in a manner consistent with Mercy One Dubuque Medical Center’s Mission and Values.
• Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical and professional behavior.
• Provides input to Pharmacy Director regarding new service opportunities and strategic planning; participates as appropriate in the development of new services that support the strategic initiatives of the organization.
• Ensures assigned departments have appropriate human resources, including hiring, counseling, performance evaluation, performance standards and training standards.
• Serves on designated committees and task forces as assigned. Plans and attends meetings, in services in areas of responsibility on a regular basis.
• Develops a team approach to working with staff and departments, building an engaged and team‑oriented atmosphere across the pharmacy departments as well as across the organization. Recommends improvements to existing programs or services; implements and evaluates changes; develops policies and procedures.
• Assists in establishing and monitoring workload and productivity in areas of responsibility.
• Assists in developing and monitoring department budgets.
• Supervises or performs the responsibilities of the Lead Pharmacist, or Staff Pharmacist in their absence.
• Is competent to provide care to the population served, as identified in the descriptions of services maintained in the pharmacy.
• Collaborates with financial assistance team to mitigate cost as a barrier for patient for pharmaceutical products.
• Ensures that monthly budget variance reports are reviewed and responded to appropriately for each department, problem‑solving as needed for errors and to respond to changing business conditions.
• Approves pay‑period end payroll, edits timecards and schedules, ensures productivity metric for assigned areas is met.
• Reviews and approves invoices and expenditures from assigned departments.
• Provides competent patient care to the above indicated patient populations by obtaining and appropriately interpreting data, making appropriate decisions based on demonstrated knowledge of age‑specific growth and development, and appropriately adapting procedures and treatments.
• Takes an active role in enhancing ability to carry out job functions through personal and professional/job‑related growth and…