Patient Care Coordinator​/Engager

Job Description

Our Mission: “Helping People Hear Better”

Club: Sam's Club in Dubuque, IA

Hours: Full time/ Tuesday‑Saturday 9am‑6pm

Pay: $18+/hr

• Share our passion for giving the gift of hearing by locating people who need hearing help
• Direct members to our hearing aid center inside the store
• Interacting with patients to set them up for hearing tests and hearing‑aid purchases
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing‑aid specialist or audiologist that works in the center
• 30–50 outbound calls daily
• Promote all Lucid Hearing products to members with whom they engage
• Educate members on all products (non‑hearing‑aid and hearing‑aid) when interacting with them
• Assist providers when necessary—calling past‑tested members, making medical referrals to schedule returns, etc.

• Medical, Dental, Vision, & Supplemental Insurance Benefits
• Company‑Paid Life Insurance
• Paid Time Off and Company‑Paid Holidays
• 401(k) Plan and Employer Matching
• Continual Professional Development
• Career Growth Opportunities to Become a LEADER
• Associate Product Discounts

• Willingness to learn and grow within our organization
• Sales experience preferred
• Stellar communication skills
• Business development savvy
• Appointment scheduling experience preferred
• A passion for educating patients with hearing loss
• Must be highly energetic and outgoing (a real people person)
• Be comfortable standing multiple hours

We are an Equal Employment Opportunity Employer.

Entry level

Full‑time

Medical Equipment Manufacturing