Client Care Advisor

Home Instead | Dubuque, IA

If you’re energized by conversation, collaboration, and helping people feel supported — and you also like keeping things organized and moving forward — you may be exactly who we’re looking for.

The Client Care Advisor (CCA) is a relationship‑driven role at the center of our care team. You’ll work closely with clients, families, Care Professionals, and internal teammates to make sure care feels thoughtful, steady, and well‑coordinated.

This client care coordination role supports older adults and their family through care consultations, care planning, coordination, and ongoing quality support in a home care setting.

Help us change the way the industry views long‑term care.

You’ll balance people‑first connection with clear follow‑through — helping everyone stay aligned as needs evolve. Some days are predictable, others require flexibility, and you’ll be supported by a team that values collaboration over perfection.

• Meeting with clients and families to conduct care consultations

• Creating and updating personalized care plans

• Being a friendly, consistent point of contact for clients and families

• Working closely with Scheduling and Recruitment to support strong care matches

• Leading caregiver introductions and early follow‑ups

• Checking in regularly to ensure care remains high quality

• Supporting transitions like hospital discharges or changes in care needs

• Documenting clearly and accurately in Well Sky and Salesforce

• Enjoy interacting with people throughout the day

• Are approachable, friendly, and easy to work with

• Like being part of a team and contributing to shared goals

• Are comfortable adjusting your pace as the day unfolds

• Can follow processes while knowing when flexibility is needed

• Want to make a real difference without constant chaos

• Client care coordination, healthcare, social services, or customer‑focused roles

• Strong communication and organizational skills

• Comfort working with older adults and their families

• Ability to manage multiple relationships at once

(If you’ve succeeded in people‑centered roles but don’t come from a traditional healthcare background, we’re open to that.)

• Competitive compensation

• Health insurance options

• Paid time off (PTO) and paid holidays

• 401(k) with employer match

• Paid training and structured onboarding

• A collaborative, supportive team environment

• Work that feels meaningful and sustainable

We’re hiring thoughtfully and plan to begin interviews in early January.