Desktop Support Specialist
Listed on 2026-10-09
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IT/Tech
HelpDesk/Support, Technical Support, Desktop Support
McCoy Group, parent company of Truck Country, Foodliner/Quest Liner, and McCoy Construction & Forestry, has an opening for a Desktop Support Specialist at our office in Dubuque, Iowa. This is an in-office position.
Overview of the position- Provide technical assistance to computer users, answering questions or resolving computer problems for clients in person, via telephone or electronically
- Provide front-line tier one assistance concerning the use of computer hardware and software, including printing, e-mail, corporate software systems, operating systems and general troubleshooting
- Additionally, assist senior IT staff in the configuration of hardware including laptops/workstations, phones, and other network devices
- Consult with users, identifying and documenting system requirements/specifications
- Perform onsite configuration, installation, testing and documentation of network components
- Strong problem solving and troubleshooting skills
- Excellent interpersonal and communication skills
- Outstanding Customer Service, creating positive experiences in every interaction with users
- Prior experience supporting network and PC hardware & software applications including Windows 10, 11 and MS Office/Outlook
- Knowledge of Windows Server/Active Directory a plus
- Occasional travel throughout Iowa, Wisconsin, Illinois and Minnesota
- Bachelor’s degree in Computer Science, CIS, MIS, or 2-year Associate’s degree and equivalent hands-on experience
Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the United States, serving customers across Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 70 years, Truck Country® / Stoops has provided new and used medium- and heavy-duty trucks, expert service, a comprehensive parts inventory, and convenient financing solutions.
McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
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