Assistant Manager

Assistant Manager – Charlotte’s Coffee House

Charlotte’s Coffee House is seeking a dedicated and dynamic Assistant Manager to support the Location Manager in overseeing daily operations and ensuring an exceptional guest experience. This role requires a proactive leader who is fully cross‑trained in key operational and managerial functions, including inventory control, staff development, and task coordination. The Assistant Manager will serve as the acting leader in the Manager’s absence, fostering a positive team environment and maintaining high standards of service.

• Inventory & Order Management – Oversee and place supply orders (excluding scheduled days off), ensuring optimal inventory levels and operational readiness.

• Team Development & Training – Provide comprehensive training across roles to promote consistency, efficiency, and excellence in service delivery.

• Operational Support & Collaboration – Partner with the Location Manager to participate in weekly leadership meetings, monitor team performance, and contribute to goal‑setting initiatives.

• Task Oversight & Accountability – Review and verify completion of team task lists twice weekly to ensure operational consistency and accountability.

• Leadership Coverage – Assume full managerial responsibilities during the Manager’s absence, including staff supervision, issue resolution, and disciplinary action when necessary.

• Proven organizational and communication skills with a collaborative, team‑first approach
• Ability to thrive in a fast‑paced, customer‑focused environment
• Previous experience in a supervisory or management role preferred
• Professional demeanor in handling customer interactions and employee relations
• Flexibility to attend weekly meetings and provide on‑call support as needed

• Hourly Rate: $17–$18 per hour
• Healthcare: Subsidized health coverage
• Fitness Perks: Complimentary gym membership for employees attending 10+ sessions per month
• Work‑Life Balance: Guaranteed two days off per week
• Career Advancement: Clear pathways for growth within Charlotte’s Coffee House

At Charlotte’s Coffee House, we’re passionate about creating a warm, welcoming environment for both our guests and team members. If you’re a motivated leader seeking a role with variety, growth potential, and a collaborative culture, we invite you to apply and become part of our journey.