Market Operations Director

Position: New Market Operations Director
Make a lasting impact with Agrace Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a position that helps support meaningful, patient-centered care, this is your opportunity to make a difference!

How You’ll Make a Difference (Essential Functions)
The Director, New Market Operations, is responsible for all aspects of Agrace Supportive Care and Homecare hospice operations in new geographic markets. The Director is both a leader and a “doer” excelling at people management and customer service. The Director is responsible for directing their team and maintaining accountability for quality outcomes, financial performance and the overall growth and development of the team, from a personnel and geographic growth perspective.

The Director will launch and oversee operations in new markets until the market evolves to achieve growth and service delivery goals. While ensuring their team’s adherence to all state and federal regulations, applicable policies and procedures, the Director, New Market Operations will direct their team toward reaching the organization’s goals through driving quality and service excellence initiatives, ensuring continuous quality improvement and high levels of patient/family and partner satisfaction.

The Director, New Market Operations will participate as a member of Agrace’s Leadership’s Council.

Key Responsibilities Coordination and Delivery of Home Hospice and Supportive Care Services Responsible for directing all direct and indirect services provided by team.

Direct auditing and monitoring functions of the team, direct plans for improvement and work with managers to ensure staff accountability to audit results.

Provide leadership to and development of team members and managers by communicating expectations and maintaining accountability for established standards and adherence to clinical policies, procedures and ensuring compliance with state and federal regulations.

Ensure clinical staff provide quality and consistent services in a cost-effective and efficient manner while maintaining regulatory compliance and practice within the scope of their discipline.

Ensure allocation of staff and services to meet patient/family needs using established business models.

Participate in strategic planning process which will include the development of agency (AOP) and departmental annual operating plan (d-AOP).Collaborate with Chief Operating Officer to ensure consistency across legacy and new markets, where appropriate, and to plan for a seamless transition of new market operations to the COO and their team once the markets have reached maturation.

Management of Staff and Employee Engagement Hire, train, lead, and retain clinical leadership staff.

Assess Team Manager(s) performance and provide feedback, coaching or  collaboration with team manager(s) and engagement, develop and direct engagement plans to ensure high levels of engagement from members of the team.

Support geographic expansion and growth within new markets

In partnership with the Director of Sales and the Director of Market Research and Implementation, Build and strengthen relationships with leaders at partnering and key referral organizations and the community at large, to understand needs, provide education, and improve access to Agrace services, and communicate changes to appropriate stakeholders.

Teach staff to create partnerships, recognize business development opportunities and actively participate in outreach activities that increase awareness and improve access to Agrace services.

Quality and Service Lead continuous improvement efforts for all Homecare and Supportive Care clinical operations of the team.

Collaborate with Quality and Clinical Education teams to…