Care Team Lead, Customer Experience & Coaching
Listed on 2026-10-15
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Management
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Customer Service/HelpDesk
Customer Success Management
Sedgwick is seeking a Care Team Lead in Dubuque, IA to oversee a Service Center unit, drive service improvements, and guide staff toward high performance. The role emphasizes quality assurance, workforce management, and exceptional customer service.
You’ll collaborate with team leadership to develop development plans and measure outcomes. The position requires a Bachelor’s degree and at least four years in call center or customer service, with supervisory experience preferred.
The following opportunity is for a Care Team Lead, Customer Experience & Coaching with Sedgwick.
Join Sedgwick and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Care Team Lead, Customer Experience & Coaching role at Sedgwick, based in Dubuque, IA, United States.
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