ECommerce Sales Support

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As an E-Commerce Sales Support associate, you will be at the forefront of ensuring an exceptional website experience. Your responsibilities will include promptly addressing customer inquiries, processing and shipping orders efficiently, managing returns, and maintaining up-to-date website content. The ideal candidate will possess excellent communication, organizational, and problem-solving skills, along with proficiency in various software systems.

Qualifications

• Education:
  
  Vocational training or
• Experience:
  
  1-3 years related job experience such as retail, marketing, management or internet sales and customer service

Key Responsibilities

• Respond to customer phone calls, emails, and live chats from the website and internet phone line, addressing inquiries politely and promptly. Use available resources to provide accurate information and ensure excellent customer service.
• Ensure internet orders are shipped out in a timely manner.
• Review internet orders for potential fraud.
• Manage internet returns.
• Web Site Maintenance Responsibilities:
• Collaborate with buyers and vendors to ensure product are accurately displayed on the website.
• Remove discontinued items from the website and ensure stock information is up-to-date in Enterprise Resource Planning (ERP) system.
• Loyalty Program Responsibilities:
• Sign up and service customer loyalty accounts.
• Prepare and pack online orders for shipment during peak periods as needed

Required Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficient in Microsoft Excel and Outlook, as well as knowledge of customer relationship management software.
• Excellent written and verbal communication skills.
• Excellent organizational skills with the ability to plan, prioritize and organize a diversified workload with multiple priorities.
• Ability to read, comprehend, and follow instructions, corporate correspondence, and emails.
• Competence in calculating figures and amounts such as discounts, percentages, and volume.
• Strong problem-solving skills and the ability to work well under pressure.
• Exceptional interpersonal skills with the ability to defuse tense situations.
• Quick to grasp and adept at learning new software systems.
• High level of integrity and business ethics.

Physical Demands

Frequent physical demands include sitting, standing, walking, dexterity, and light grasping. Occasional physical demands include lifting up to 50 lbs., bending, stooping, reaching, kneeling, squatting, climbing stairs, and firmly grasping. The employee is required to accept incoming calls and must be able to hear and speak. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently.

The associate must have the manual dexterity to manually operate and use a computer and other basic office equipment.

Work Environment and Working Conditions

This position will be performed inside a climate-controlled office facility. The noise level is low to medium and typical of an office environment. Potential hazards include electrical hazards. Atmospheric conditions are typical of an office environment and may include exposure to odors and dust.

Part-Time and Full-Time Eligible:

• Competitive match on 401k
• PTO
• Holiday
• Birthday off – with pay
• Associate discount and many other benefits

Full-Time Also Eligible:

• Health insurance
• Vision insurance
• Flexible spending accounts
• Short-term and long-term disability

Company Culture and Values

At Theisen’s, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting Customer First, working together as One…