Self-Sufficiency Coordinator; Limited-Term

Note: This position is funded through a federal grant. The grant supporting this position has been awarded to the City for an extended period and has historically been renewed; however, employment in this role is contingent upon the availability and continuation of federal grant funding.

Under general supervision of the Assisted Housing Supervisor, this is technical, professional, and clerical work in case‑managing clients for the Housing and Urban Development (HUD) Family Self‑Sufficiency (FSS) Program. This position is also responsible for contributing to efforts to engage the community and individuals in self‑sufficiency programs and performs related work as required.

The ideal candidate possesses the ability to follow a management style that is input‑oriented and values problem solving and the development of partnerships; the ability to collaborate with others; and the desire to be part of an organization that values service, people, integrity, responsibility, innovation, and teamwork.

Work in this class involves case management, evaluating the needs of residents, and facilitating personal development and family goals to foster family self‑sufficiency. Employees in this class schedule and facilitate meetings, maintain records of progress, and act as a liaison to outside partners and other city departments. Work is reviewed by the supervisor through observation, conferences, and project results achieved.

• Assess and support clients participating in the Self‑Sufficiency Program
• Monitor client performance and outcomes
• Make monthly contact and conduct home visits with each family
• Conduct comprehensive family assessments
• Prepare and coordinate data for grant applications
• Assure compliance with federal, state and local laws, and with granting agency requirements
• Attend conferences and other educational meetings
• Act as a liaison between the community and the department
• Make referrals to other community agencies
• Seek feedback and input from residents, stakeholders, and project partners
• Implement design and process improvements
• Ensure project and program success
• Evaluate monthly reports

• Federal Grants – Knowledge of federal and state laws, rules and regulations relating to Family Self‑Sufficiency program; knowledge of diversity, equity and inclusion.
• Customer Service – Knowledge of principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
• Active Listening – Listening to others, not interrupting, and asking good questions.
• Service Orientation – Knowledge of services throughout the community; looking for ways to help people.
• Critical Thinking – Thinking about the pros and cons of different ways to solve a problem.
• Verbal and Written Expression – Communicating federal, state and local rules and regulations to others by speaking clearly or in writing; producing 5‑year plans for participants; and publicly presenting resident needs and outcomes of the program.
• Deductive and Inductive Reasoning – Using or making rules to solve problems, come up with answers or arrive at sound decisions.

• Training and/or experience in one or more of the following areas: social services and/or case management.
• Possession of an associate’s degree or its equivalent, with coursework in a social work related field.
• Any equivalent combination of experience and training.
• Possession of or ability to maintain a valid Iowa Driver’s License, or alternatively, the ability to travel independently throughout the community.

• 2 years of experience working in a U.S. Department of Housing and Urban Development Program.

• Office setting (government)
• Predominantly indoor, climate‑controlled environment.
• Seated at a desk or workstation for extended periods.

• Occasional lifting (e.g., files, boxes of paper—typically under 25 lbs).
• Heavy computer and software use (e.g., databases, spreadsheets, document management systems).
• Frequent use of printers, copiers, scanners, and fax machines.

Employee shall establish their principal place of residence within fifty (50) miles of their place of employment as soon as practicable after appointment, but no later than two years from date of hire.

Non‑Exempt