Sales Administrator

Location: Stourbridge

Job Overview
We are seeking a highly organised and proactive Sales Administrator to join our team. The successful candidate will play a vital role in supporting the sales department by providing administrative support to the sales team and maintaining customer relationships. This role involves managing sales documentation, processing orders and maintaining customer records.

Duties

* Process sales orders, quotations, and invoices accurately and in a timely manner.

* Maintain and update customer portal.

* Handle customer inquiries, complaints and follow ups.

* Raise and respond to enquiries

* Speak with other departments to ensure customer journey runs smoothly without delays.

* Monitor and respond to enquiries in the mailboxes.

* Arrange despatches as they appear.

* Process and post out customer sample requests.

* Process warranty claims.

* Raise any issues or delays with relevant dept

Skills

* Proven experience in sales administration, sales support or administrative roles.

* Proficiency in MS Office (Excel, Word, Office)

* Experience with CRM software

* Strong Organisational and multitasking skills

* Excellent written and verbal communication skills

* Attention to detail and high level of accuracy

* Ability to work independently and as part of a team

If you would be interested in the Sales Administrator position please apply