Business Support Apprenticeship Metropolitan Borough Council

Closes in 13 days (Sunday 22 February 2026)

You will provide administrative support to the Youth Justice Service Team.

Wage: £7,263.10 to £11,746.02, depending on your age

National Minimum Wage

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Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

• Data entry and production of basic reports e.g using various packages - Word and Excel
• Collecting data from originators in yourown, and other directorates and inputting this into record systems
• Transfer files electronically, including updating data, and preparing and sending files to other directorates through the secure website
• Maintaining and auditing supplies and stock and accounting for cash, including the maintenance of records
• Be accountable for controlled stationery
• Cover for telephone/reception acting as first point of contact for section, division or directorate
• Managing routine enquiries from members of the public
• Diary management for one or several supervisors/managers as required
• Checking availability of rooms for internal / external use as and when required
• Liaising with directorates and external agencies involved with their 'home' service
• Oversee appointments for members of section/division as required
• Dispatch appointments – collate responses
• Maintenance of reprographics equipment
• Administer fund‑raising efforts
• Reporting faults to appropriate contacts, and contacting contractors as required
• Assisting with the production of service publications and seminar/course materials
• Updating publications/course materials by obtaining information and co‑ordinating updates
• Updating schemes of work such as rotas for cover and similar, as required
• Job Description
• Collating, printing and copying reports and analyses
• Maintain databases and registers
• Review Connect and extract new documentation
• Using appropriate IT software packages for the production of publications and course/seminar materials and other documentation
• Ensure that an effective reprographics service is maintained, including supplies e.g. paper, toner etc
• Correspondence absences/telephone calls and passing on information
• Prepare correspondence, collect monies and progress chase non‑payments
• Maintain regular management returns to payroll, HR and other points as required
• Taking notes at meetings and maintaining confidentiality

Cable Plaza
Waterfront West, Dudley Road
Brierley Hill
DY5 1LW

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands…