Reception Manager

Job Summary

We are seeking a highly organised, professional, and customer-focused Reception Manager to lead our front-of-house operations. As the first point of contact for visitors, clients, and stakeholders, the Reception Manager plays a vital role in creating a welcoming, efficient, and positive experience for everyone who interacts with our organisation.

This role involves overseeing the daily running of the reception area, managing and supporting reception staff, and ensuring exceptional service standards are consistently delivered. The successful candidate will demonstrate strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving. They will be responsible for maintaining smooth administrative processes, coordinating appointments and enquiries, and ensuring that all visitors are handled courteously and efficiently.

We are looking for someone who thrives in a fast-paced environment, can manage multiple priorities, and takes pride in delivering outstanding service while maintaining professionalism at all times.

• Oversee the day-to-day operations of the reception area, ensuring a professional and welcoming environment at all times.
• Lead, supervise, and support reception staff, including rota management, training, and performance monitoring.
• Act as the first point of contact for visitors, clients, and telephone enquiries, ensuring excellent customer service standards are maintained.
• Manage appointment scheduling, room bookings, and administrative systems accurately and efficiently.
• Handle queries, complaints, and issues promptly and professionally, escalating where appropriate.
• Maintain accurate records and ensure compliance with organisational policies, including confidentiality and data protection.
• Monitor reception processes and identify opportunities to improve efficiency and service delivery.
• Liaise with internal departments and external stakeholders to support smooth operational workflows.

• Operational Management:
  Manage the day-to-day running of the reception area, ensure a clean, organised, and welcoming front‑of‑house environment, oversee appointment scheduling, room bookings, and front‑desk systems.
• Team Leadership:
  Supervise, support, and motivate reception staff; prepare staff rotas and manage holiday and absence cover; provide induction, training, and ongoing development; conduct performance reviews and address performance issues where necessary.
• Customer Service:
  Act as a point of escalation for complex enquiries or complaints; ensure high standards of communication, professionalism, and confidentiality; develop and implement service improvements to enhance visitor experience.
• Administration & Compliance:
  Maintain accurate records, ensure data protection and confidentiality standards are met, monitor and improve reception processes and administrative systems, ensures compliance with organisational policies and relevant legislation; prepare reports and provide management information as required.
• Communication & Liaison:
  Liaise with internal departments for effective coordination; support senior management with operational updates and improvements; build positive relationships with external partners and stakeholders.

• Proven experience in a supervisory or management role within a reception or customer‑facing environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Highly organised with the ability to prioritise workload effectively.
• Proficient in IT systems and administrative processes.

Practice Manager and the GP Partners.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

We are a training practice who put an emphasis on team‑working in a friendly and supportive environment, with a true focus on work‑life balance and wellbeing. Based in Milking Bank within easy reach of Dudley, Wolverhampton, we are looking for a GP Assistant at any stage of their career to join us.

Our team consists of 3 GPs, 1 ANPs, 1 Paramedic, 1 Physician's Associate, 1 Practice Nurse, 1 HCA, numerous receptionists and a team of additional role staff that work on a rota basis via our PCN.

We highly value our staff and are proud to encourage and support all in their professional development.

• Date posted: 28 February 2026
• Pay scheme:
  Other
• Salary:
  Depending on experience
• Contract:
  
  Permanent
• Working pattern:
  Part‑time
• Reference number: A
• Location:
  
  100 Milking Bank, Dudley, West Midlands, DY1 2TY

Castle Meadows Surgery

100 Milking Bank, Dudley, West Midlands, DY1 2TY

Website: http://