Reception Manager

We are seeking a highly organised, professional, and customer-focused Reception Manager to lead our front-of-house operations. As the first point of contact for visitors, clients, and stakeholders, the Reception Manager plays a vital role in creating a welcoming, efficient, and positive experience for everyone who interacts with our organisation.

This role involves overseeing the daily running of the reception area, managing and supporting reception staff, and ensuring exceptional service standards are consistently delivered. The successful candidate will demonstrate strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving. They will be responsible for maintaining smooth administrative processes, coordinating appointments and enquiries, and ensuring that all visitors are handled courteously and efficiently.

We are looking for someone who thrives in a fast-paced environment, can manage multiple priorities, and takes pride in delivering outstanding service while maintaining professionalism at all times.

• Oversee the day-to-day operations of the reception area, ensuring a professional and welcoming environment at all times.
• Lead, supervise, and support reception staff, including rota management, training, and performance monitoring.
• Act as the first point of contact for visitors, clients, and telephone enquiries, ensuring excellent customer service standards are maintained.
• Manage appointment scheduling, room bookings, and administrative systems accurately and efficiently.
• Handle queries, complaints, and issues promptly and professionally, escalating where appropriate.
• Maintain accurate records and ensure compliance with organisational policies, including confidentiality and data protection.
• Monitor reception processes and identify opportunities to improve efficiency and service delivery.
• Liaise with internal departments and external stakeholders to support smooth operational workflows.

We are a training practice who put an emphasis on team-working in a friendly and supportive environment, with a true focus on work life balance and wellbeing. Based in Milking Bank within easy reach of Dudley, Wolverhampton, we are looking for a GP Assistant at any stage of their career to join us.

Our team consists of 3 GPs, 1 ANPs, 1 Paramedic, 1 Physicians Associate, 1 Practice Nurse, 1 HCA, numerous receptionists and a team of additional role staff that work on a rota basis via our PCN.

We highly value our staff and are proud to encourage and support all in their professional development.

The Reception Manager is responsible for overseeing the daily operations of the reception function, ensuring a professional, welcoming, and efficient front-of-house service. The role involves leading and supporting reception staff, maintaining high customer service standards, and ensuring smooth administrative processes that reflect positively on the organisation.

The Reception Manager is responsible for overseeing the daily operations of the reception function, ensuring a professional, welcoming, and efficient front-of-house service. The role involves leading and supporting reception staff, maintaining high customer service standards, and ensuring smooth administrative processes that reflect positively on the organisation.

• Manage the day-to-day running of the reception area.
• Ensure all visitors, clients, and stakeholders receive a professional and positive experience.
• Maintain a clean, organised, and welcoming front-of-house environment.
• Oversee appointment scheduling, room bookings, and front-desk systems.

• Supervise, support, and motivate reception staff.
• Prepare staff rotas and manage holiday and absence cover.
• Provide induction, training, and ongoing development for reception team members.
• Conduct performance reviews and address performance issues where necessary.

• Act as a point of escalation for complex enquiries or complaints.
• Ensure high standards of communication, professionalism, and confidentiality.
• Develop and implement service…