Secretary​/Receptionist

The Greens Health Centre are looking for a friendly, enthusiastic and highly motivated individual to join our practice team as a secretary with some reception duties.

Previous secretarial experience is required but does not have to be GP practice specific. Knowledge of EMIS web is preferred but not necessary.

If you require further information please contact the Practice Manager on or email on

Job Summary:

The purpose ofthe role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive,assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertakea variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies

The Doctors

Dr Graham Livingstone MBCHB, MRCGP,DRCOG

The Greens Health Centre is a partnership (not limited) of three doctors with a complement of, receptionists,nurse, health visitors, practice based pharmacists and other health professionals practicing from the centre. The centre was built in April 2000 on the Wrens Nest estate and has full disabled access.

RECEPTIONIST JOB DESCRIPTION

JOB TITLE:

RECEPTIONIST/SECRETARY

REPORTS TO:

PRACTICE MANAGER

HOURS:

Part Time

Job Summary:

The purpose ofthe role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive,assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertakea variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time underthe direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:

• Openingup/locking-up of practice premises and maintaining security in accordance with practice protocols
• Monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Taking messages and passing on information
• Filingand retrieving paperwork
• Processing letters for clinics when required
• Explain and initiate choose & book appointments for patients
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients areseen.

• Ensure records are kept in good repair
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
• Scanning all correspondence into medical records
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team memberand associated healthcare agencies and providers
• Dealing with sharps
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area tidy and free from obstructions and clutter

Confidentiality:

• Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• Inthe performance of the duties outlined in this Job Description, thepost-holder may have access to confidential information relating to patient sand their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers,…