Administrator​/Customer Support Assistant

Location: Stourbridge

An exciting opportunity has arisen for an Administrator / Customer Support Assistant to join a busy and growing organisation. This role is ideal for someone who enjoys a varied workload, has strong organisational skills, and is confident communicating with customers and colleagues alike.

Working as part of a supportive team, you will be responsible for providing administrative support while ensuring customers receive a high standard of service. This is a fantastic opportunity for someone looking to develop their office-based career within a business that values progression and personal development.

Key Responsibilities

* Processing customer orders accurately and efficiently

* Managing and maintaining customer information across online portals

* Handling inbound telephone calls and assisting with customer enquiries

* Providing general administrative support to the wider team

* Coordinating with internal departments to ensure orders are processed smoothly

* Updating records and maintaining accurate documentation

* Assisting with additional office administration tasks as required

Skills & Experience

The successful candidate will have:

* Previous experience in an administration and/or customer service role

* Excellent communication and interpersonal skills

* A professional and confident telephone manner

* Strong organisational abilities and attention to detail

* Good IT skills, including experience using Microsoft Office

* The ability to work effectively both independently and as part of a team

* A positive attitude and willingness to learn new skills

What’s on Offer?

* Competitive salary of £25,000 - £27,000

* Early finish every Friday

* Immediate start available

* Temporary to permanent opportunity

* Friendly and supportive working environment

* Career development opportunities within a growing business

* Potential for hybrid working (1 day per week) once established in the role

* Simple one-stage interview process