Manual Billing Administrator

Rentokil Initial Billing Administrator

We are currently seeking a Billing Administrator to join our dedicated team at the Dudley office. If you have experience working in a finance environment and enjoy providing excellent customer service, this could be the perfect opportunity for you!

• Collation of service information required to produce customer invoices
• Reconciliation of billed items to manual bills created in finance and billing systems
• Creation of manual consolidated customer invoicing
• Uploading invoices to customer portals
• Documenting billing processes per customer and maintenance of a billing information library
• Dealing with customer and business queries relating to invoices produced
• Posting invoices and credits to finance systems
• Maintenance of detailed billing schedules
• Liaison with service technicians to collate billing information
• Highlight and escalate process gaps and suggest solutions
• Manage daily workloads in relation to the SLA's in place
• Maintain a high level of accuracy whilst meeting strict deadlines
• Develop good relationships with all business and external stakeholders
• Works with the business front line to improve the quality of information
• Is supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables
• Participates in daily meetings and shares ideas and issues
• Uses experience to solve current problems

• Previous experience working in a billing environment
• Experience of using Microsoft Excel formulas
• Good interpersonal and teamwork skills
• Knowledge of billing governance
• Be able to motivate self
• Be professional and positive
• Financial accounting knowledge

• Competitive salary package: start with a basic salary of £24,991 per annum
• Benefits: discount scheme, bonus and career opportunities
• Relocation package: moving from more than 2 hours away? We may offer up to £5,000 to help you settle in
• Work‑life balance: full‑time, permanent role, Monday to Friday (37.5 hours a week, 1 hour lunch) hybrid with 2 days per week in the local office (Monday and Tuesday)
• Industry‑leading training: receive top‑notch training to support our customers' needs
• Additional opportunities to earn more with regular bonus
• Salary grading system – linked to performance for those keen to develop their career within our business
• Opportunity to contribute to a private healthcare scheme
• Enrolment in our company pension scheme
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
• Leads commission scheme available – although this isn't a sales job, we appreciate and reward you for passing on sales leads
• Employee Assistance Programme (EAP) – free to access and available 24/7 to you, your family, and friends
• Long service recognition – includes an extra five days of annual leave entitlement after five years of service
• Refer a friend – earn up to £1,000 for referring someone to work for Rentokil Initial

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here