Community Dietetics Administrator

Main duties of the job

Provide general administration and secretarial support to ensure smooth service operation and clinical care coordination. Process referrals and perform initial triage according to local policies, taking necessary actions to support patient care. Record and file all referrals following clinical triage procedures. Support, mentor, and deputise for Band 2 staff; handle general office tasks such as clinic bookings, OASIS data entry, and managing phone calls.

Use advanced IT skills to produce accurate reports on referrals, caseloads, waiting lists, audits, and service development.

• Good standard of education GCSE Grade A-C in English and Maths or equivalent
• NVQ 2 Business Administration/Customer Care or equivalent experience
• NVQ 3 in administration or equivalent

• Previous experience working in the NHS/Healthcare environment
• Experience of management of waiting lists
• Reception/telephone skills and experience
• Previous experience of Patient Administrator Systems

• Good communication skills, oral and written.
• Good team worker and ability to work alone
• Friendly Professional approach to work and colleagues

• Able to meet deadlines and manage time effectively
• Well motivated and organised

• Proven clerical/administrative experience within a customer care environment
• Understanding of confidentiality and Data Protection Act
• Computer literate with the ability to work in different computer applications
• Good Knowledge of Microsoft packages and experience of inputting data on to spreadsheets/ OASIS / databases

• Able to cope with different and competing demands

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.