Business Support Officer

Overview

Business Support Officers are needed to support Family Hubs, Integrated Early Years, and Youth services within Dudley Children’s Services.

These roles play a vital part in supporting frontline teams, helping families, managing data, finances and key systems, and ensuring high‑quality services across Dudley.

Hours:

37 per week

Salary: £25,583 – £25,989

Location:

Fully office‑based, predominantly at Family Hubs, with work across other council sites.

Working pattern:
Monday to Thursday 9:00‑5:00, Friday 9:00‑4:30

Posts:

• 2 positions supporting Family Hubs
• 1 position supporting Family Hubs and Youth
• 1 position supporting Integrated Early Years and Family Solutions

• Act as the first point of contact for families, partner agencies and colleagues, answering calls, greeting visitors and signposting to appropriate services
• Provide high‑quality administrative support to ensure the effective delivery of services
• Manage and maintain data systems and accurate records
• Support meetings, including arranging, minuting and following up on actions
• Support safeguarding processes and ensure accurate and timely record keeping
• Contribute to service improvements and new ways of working
• Undertake financial processes, including raising and processing invoices, purchase orders and payments, as well as cash handling, petty cash and purchase card reconciliation in line with audit requirements
• Support recruitment and HR‑related processes
• Ensure compliance with council policies, including safeguarding, data protection and health & safety

• NVQ Administration Level 3 (or equivalent)
• Proven experience in administrative front‑facing roles
• Excellent communication skills, with the ability to engage with a wide range of people
• Strong organisational skills and attention to detail
• Confidence using a range of ICT systems
• Experience handling financial processes (e.g. invoices, payments and reconciliation)
• Knowledge and understanding of Data Protection and Freedom of Information
• Ability to work flexibly and collaboratively across teams

• Supportive and collaborative team working environment
• Opportunities for professional development and training
• The chance to make a meaningful impact in the lives of children and families in Dudley

Posts are subject to DBS clearance.

Workplace attendance:
Onsite full time.