Project Administrator

An exciting opportunity has arisen to join a well-established and reputable glass and glazing company as a Project Administrator. We are looking for an organised, customer-focused individual to support the day-to-day administration of customer projects, ensuring a smooth process from initial enquiry through to completion.

This is a varied and fast-paced role where you'll be the key link between customers, suppliers, and the internal team, providing excellent service and ensuring projects run efficiently.

Key Responsibilities

* Answer customer enquiries via telephone and welcome walk-in customers.

* Gather customer requirements and prepare accurate quotations.

* Process customer orders and ensure all project information is recorded correctly.

* Purchase stock and liaise with suppliers to support project requirements.

* Monitor the progress of customer orders and maintain accurate records.

* Keep customers informed throughout the order process, providing regular updates.

* Notify customers when orders are ready for collection or delivery.

* Liaise with colleagues and suppliers to ensure projects are completed on time.

* Provide administrative support to ensure the smooth running of multiple projects.

* Deliver a high standard of customer service while managing enquiries and resolving issues promptly.

What We're Looking For

* Previous administration or project administration experience is desirable.

* Excellent customer service and communication skills.

* Good IT skills and confidence using Microsoft Office and office-based systems.

* Strong organisational skills with the ability to manage multiple tasks and priorities.

* Excellent attention to detail and a proactive approach to problem-solving.

* Ability to work independently as well as part of a team.

* A full UK driving licence is essential.

What We Offer

* A permanent, full-time position based in Dudley.

* Monday to Friday working hours (8:00am – 5:00pm).

* A friendly, supportive, and professional working environment.

* Opportunities for training, development, and career progression.

* Competitive salary based on experience