Receptionist, Administrative​/Clerical

• Welcome patients and visitors in a professional, friendly, and compassionate manner.
• Manage incoming telephone calls, responding to enquiries and directing calls appropriately.
• Book, amend, and cancel patient appointments using the clinical appointment system.
• Register new patients and update patient records accurately, ensuring confidentiality is maintained.
• Process repeat prescription requests in accordance with practice procedures.
• Receive, sort, and distribute incoming mail, correspondence, and clinical documents.

Receptionist roleis to be responsible for undertaking a wide range of reception and administrative duties while providing general support to the multidisciplinary team. Responsibilities include, but are not limited to, welcoming and directing patients, managing the appointment system efficiently, scheduling and booking appointments, processing patient information accurately, and providing assistance to patients in a professional, courteous, and confidential manner. The post holder will contribute to the smooth and effective day-to-day operation of the service by delivering high-quality administrative and customer service support.

St James's Medical Practice is a busy, purpose-built GP surgery located in Dudley. The practice currently operates across two practices, providing quality primary care services to a combined patient population of approximately 8,200 registered patients.

A part time vacancy for receptionist, working 16-18 hours per week in a busy GP surgery.

To be responsible for undertaking a wide range of reception and administrative duties while providing general support to the multidisciplinary team. Responsibilities include, but are not limited to, welcoming and directing patients, managing the appointment system efficiently, scheduling and booking appointments, processing patient information accurately, and providing assistance to patients in a professional, courteous, and confidential manner. The post holder will contribute to the smooth and effective day-to-day operation of the service by delivering high-quality administrative and customer service support.

• Experience of working within public and customer care desirable

• GCSE grade A to C in English and Maths

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.