Registration Officer

Position

Registration Officer – Dudley Registration Service, Dudley Metropolitan Borough Council

Full time, 37 hours per week, Tuesday to Saturday.

Salary: £28,598 - £31,022.

This rewarding role involves supporting residents through some of life's most significant events, including the registration of births and deaths, citizenship ceremonies, and marriage and civil partnership ceremonies. You will provide a high standard of customer care whilst ensuring all registration functions are carried out accurately and in accordance with legislation and local procedures.

• Register births and deaths in accordance with statutory requirements.
• Support the delivery of citizenship ceremonies.
• Conduct and support marriage and civil partnership ceremonies at the register office, approved venues and religious premises across Dudley Borough.
• Provide information and advice to customers in person, by telephone and electronically.
• Complete and maintain accurate records and legal documentation.
• Handle sensitive and confidential information with discretion and professionalism.
• Work collaboratively with colleagues to ensure the efficient operation of the Registration Service.
• Promote and deliver a high-quality customer‑focused service.

• Has excellent communication and interpersonal skills.
• Demonstrates empathy and professionalism when dealing with customers, particularly during sensitive circumstances.
• Has strong organisational skills and attention to detail.
• Is confident using IT systems and databases.
• Can work effectively both independently and as part of a team.
• Is flexible to work any day and willing to work a Tuesday to Saturday pattern.
• Is able to travel to approved ceremony venues and other locations across the borough as required.
• Has previous experience in a customer‑facing role. Experience with in registration services, local government or a statutory service environment would be advantageous but is not essential.

• Dudley Register Office, Priory Hall, Dudley
• Stourbridge Registration Office, Thomas Robinson Building, Stourbridge
• Coseley and Stourbridge Family Hubs
• Approved marriage and civil partnership venues throughout the borough
• Religious premises throughout the borough
• Other Dudley Council offices and community venues as required
• Locations used for citizenship ceremonies and other registration‑related events

• A varied and rewarding role delivering an essential public service.
• Comprehensive training and development opportunities.
• Local Government Pension Scheme.
• Generous annual leave entitlement.
• Employee wellbeing support.
• Opportunities for professional development and career progression.

37 hours per week, Tuesday to Saturday. Additional hours may be required to support ceremonies and meet service needs.