Business Support Officer - Virtual School

Map of the jobs location
- Cable Plaza, Waterfront W, Brierley Hill

Job Reference DUDLEY/TP/209/5037

Number of Positions: 1

Working Hours: 24

Location: Cable Plaza, Waterfront W, Brierley Hill

Closing Date: 12/08/2026

Job Type: Administrative / Clerical / Secretarial inc PA

Sector: Local Councils

Business Unit: Children's Services

Business Support Officer
- Virtual School

24 hours per week
- Days of work are open to discussion to align personal preferences with operational needs.

Grade 4

We are looking for a dedicated and proactive Business Support Officer to join our Virtual School team. This is a varied and rewarding role, providing high-quality administrative, data and systems support that helps improve outcomes for children in care and previously looked-after children.

As a key member of the team, you will be responsible for maintaining accurate records across a range of education and social care systems, supporting the coordination of training and events, monitoring key data and ensuring that information is accurate, timely, and accessible. You will be the first point of contact for many enquiries and will work closely with schools, social workers, carers, education professionals and Virtual School staff.

• Provide comprehensive business and administrative support to the Virtual School.
• Maintain and update information across a range of databases and systems.
• Monitor and process pupil movement, school placement and care status information.
• Coordinate training programmes, conferences and professional development events.
• Create and manage booking systems, communications, attendance records, and feedback processes.
• Respond to enquiries received via email, telephone and shared inboxes.
• Support the production and maintenance of education records and documentation.
• Liaise with schools, carers, social workers, partner agencies, and system providers to ensure information is accurate and up to date.
• Contribute to the continuous improvement of administrative processes and data quality.

Workplace Attendance:
Working in the office 3+ days a week (pro-rata)
or Onsite full time

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note:

Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.