GP Medical Receptionist

We are looking for a Receptionists to join our team for 30 hours per week, who can work under pressure and has excellent customer service skills.

You will provide a high quality patient-centred service, projecting a positive and friendly image and act as a point of contact between patients and clinical staff. The ideal candidate will have reception experience and be capable of multi-tasking as you will be assisting patients on the telephone, face‑to‑face and online, be first point of contact to external healthcare providers and undertaking many administrative tasks.

You will be motivated, hard‑working, enthusiastic, friendly and flexible as you need to cover for colleagues when required.

Previous experience in primary care with knowledge of EMIS web would be advantageous, although all experiences will be considered/training provided.

You will be required to work 30 Hours per week, Monday - Friday, and some Saturdays when required.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice.

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, via the telephone or on‑line.

• Confident telephone manner
• Reliability
• Ability to work under pressure
• Ability to meet deadlines
• Flexibility to cover alternate hours
• Computer literate with knowledge of Microsoft office applications
• Experience of working in a GP Practice
• Experience of EMIS web and Docman systems

Three Villages Medical Practice is an 13,000 plus patient practice with an increasing list size. It is situated over two floors of the Stourbridge Health and Social Care Centre and has a team of clinical and administrative staff. This is a well‑established medical practice, respected by patients for its high standard of patient care, collaborative working, training of GP registrars, teaching of medical students and research.

The practice is open Monday to Friday between 8.00am and 6.30pm and Saturday morning between 8.00am and 1.00pm.

Job Summary:

The purpose of the role is to:

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the practice.
• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, via the telephone or online.

• Processing personal, telephone and online requests (via Footfall) for telephone consultations, appointments and visits ensuring callers are directed to the appropriate Doctor/healthcare professional.
• Answering all incoming telephone calls promptly and taking accurate messages where necessary and passing on information to the appropriate members of the practice team (duties are on a rota).
• Greeting all patients and visitors at the reception or on the telephone in a courteous manner and ensure that all enquiries are dealt with efficiently and professionally.
• Explaining practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Processing letters for clinics and patients as and when required.
• Processing prescription requests, dealing with prescription enquiries and handing out prescriptions, checking names and addresses in accordance with practice guidelines.
• Computer data entry/data allocation and collation; processing, recording and retrieving information in accordance with practice procedures.
• Identifying patients needs by checking in the Clinical System for any warnings, upcoming reviews, screenings or immunisations that are due.
• Updating any relevant details on the patients records.
• Setting‑up and securing of practice premises and maintaining security in accordance with practice protocols.
• Keeping the reception area tidy and free from obstructions and clutter.
• Ensuring that…