Service Support Coordinator

Our client is an established, employee-owned specialist sub contractor in the security and fire solutions space. They design, install, commission systems for multi-site commercial customers, with particular strength in large residential blocks and student accommodation. Being part employee-owned, when the business performs well, that benefits the whole team.

They have a newly created role available - supporting the Service Manager with the day-to-day running of operations, compliance, fleet administration and employee training records. You'd be central to keeping documentation accurate, current and audit-ready, with genuine progression opportunity within a growing service operation.

What you'd be doing:

* Day-to-day administrative and operational support to the Service Manager

* Maintaining compliance records, certificates, inspections and audit documentation

* Monitoring expiry dates and escalating urgent requirements or delays

* Supporting audit preparation and compliance reviews

* Managing fleet administration — servicing, MOTs, insurance, inspections and vehicle documentation

* Liaising with drivers, garages, insurers and suppliers

* Maintaining employee training, certification and competency records

* Identifying upcoming training needs and helping arrange refresher courses

* Producing reports and following tasks through to completion

What they're looking for:

* Experience in administration, coordination or customer service

* Strong organisation, prioritisation and attention to detail

* Confident written and verbal communication, including a professional telephone manner

* Good Microsoft Office skills, particularly Outlook and Excel

* Proactive, able to manage multiple tasks and work independently

* Calm, methodical approach under pressure

On offer:

 * £28,000, reviewed to £30,000 after six months' successful probation

* Company-wide bonus - because as an employee-owned business, the success is shared

* Monday–Thursday 8:30am–5:00pm, Friday 8:30am–3:00pm

* 21 days' holiday plus bank holidays, rising to 23 after three years' service

* Identified progression opportunity if performing well