Registration Officer

Dudley Metropolitan Borough Council,

Full Time, 37 Hours per Week

Working Pattern:
Tuesday to Saturday

Salary: £29,542 - £32,046

Dudley Registration Service is seeking a professional, organised and customer‑focused Registration Officer to join our dedicated ceremony team.

This rewarding role involves planning and delivering around 800 marriage and civil partnership ceremonies each year. As part of the wider Registration Officer role, you will support residents through some of life's most significant events, including the registration of births and deaths, citizenship ceremonies, and marriage and civil partnership ceremonies.

You will provide a high standard of customer care whilst ensuring that all registration functions are carried out accurately and in accordance with legislation, regulations and local procedures.

• Book, plan and deliver a busy programme of ceremonies.
• Register births and deaths in accordance with statutory requirements.
• Support the delivery of citizenship ceremonies.
• Conduct and support marriage and civil partnership ceremonies at the Register Office, approved venues and religious premises across Dudley Borough.
• Provide information, advice and guidance to customers in person, by telephone and electronically.
• Complete and maintain accurate records and legal documentation.
• Handle sensitive and confidential information with discretion and professionalism.
• Work collaboratively with colleagues to ensure the efficient operation of the Registration Service.
• Promote and deliver a high‑quality, customer‑focused service.

• Has excellent communication and interpersonal skills.
• Demonstrates empathy, tact and professionalism, particularly when dealing with customers in sensitive circumstances.
• Has strong organisational skills and attention to detail.
• Is confident using IT systems and databases.
• Can work effectively both independently and as part of a team.
• Is flexible and willing to work a Tuesday to Saturday working pattern and additional hours where required to support service delivery.
• Is able to travel to approved ceremony venues and other locations across the borough as required.
• Has previous experience in a customer‑facing role. Experience with in registration services, local government, or a statutory service environment would be advantageous but is not essential.

• Dudley Register Office, Priory Hall, Dudley
• Stourbridge Registration Office, Thomas Robinson Building, Stourbridge
• Coseley and Stourbridge Family Hubs
• Approved marriage and civil partnership venues throughout the borough
• Religious premises throughout the borough
• Other Dudley Council offices and community venues as required
• Locations used for citizenship ceremonies and other registration‑related events

• A varied and rewarding role delivering an essential public service.
• Comprehensive training and development opportunities.
• Membership of the Local Government Pension Scheme.
• Generous annual leave entitlement.
• Employee wellbeing support.
• Opportunities for professional development and career progression.

37 hours per week

Tuesday to Saturday

Additional hours may be required to support ceremonies and meet service needs. The successful candidate will also be required to participate in the on‑call rota for urgent death registrations.

Workplace Attendance:
Onsite full time

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