Receptionist, Administrative​/Clerical

Main area Administrative and Clerical Grade NHS AfC:
Band 2 Contract Permanent Hours Full time - 37.5 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce.

Further information on the options available can be found via the link in the job advert.) Job  

Employer The Dudley Group NHS Foundation Trust Employer type NHS Site Russells Hall Hospital Town Dudley Salary £25,272 Pro Rata Per Annum Salary period Yearly Closing 09/10/2026 23:59

To act as the first point of contact for hospital patients , staff and visitors , providing a face to face as well as a telephone service reception function for all departments across the Trust . To coordinate reception volunteer tasks on a daily basis and liaising with voluntee r s where appropriate .

To communicate , as appropriate , with all patients, staff and visitors to ensure best quality service delivery to ensure an efficient and effec tive reception service.

To act as the first point of contact for hospital patients , staff and visitors , providing a face to face as well as a telephone service reception function for all departments across the Trust . To coordinate reception volunteer tasks on a daily basis and liaising with voluntee r s where appropriate .

To communicate , as appropriate , with all patients, staff and visitors to ensure best quality service delivery to ensure an efficient and effec tive reception service.

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

R eceive visitors to the hospital and direct to departments . Arrange for volunteers to escort if required .

Sup p ly information via Oasis to patients who are unsure as to where they are required to go.

Locate patients for visitors via Oasis in accordance with data protection legislation.

A rrange wheelchairs for patients with mobility issues, either utilising volunteers or hospital porters.

R eceive telephone calls from external sources including patients, relatives and carers on behalf of the Trust and redirect as appropriate .

Be able to deal with patients and visitors who may be anxious, upset or may have language or communication difficulties.

Be able to resolve simple concerns and queries and to elevate matters…