Facilities Helpdesk Coordinator

Location: Stourbridge

Helpdesk Coordinator - Facilities Management
Based In Hagley
£28,500 rising to £29,500 after probationary period
Basic overview of duties
 
* To report directly to Helpdesk Manager on a day-to-day basis.
 
* Actively seek ways to improve overall efficiency of service helpdesk functions.
 
* To take a proactive and professional approach when liaising with all company office based & engineering employees, Management and any third-party sub-contractors.
 
* Aiming to ensure that all KPI/SLA with all contracts are met and kept to a high standard.
 
* To actively seek new third-party sub-contractor within region that fall within the guidelines of the company’s rate structure.
 
* Continue to seek ways to help the company to become more profitable.
Primary Job Functions
 
* Logging reactive breakdowns onto system.
 
* Assigning/despatching PPM, reactive breakdowns and quoted works to engineers.
 
* Raising purchase orders for engineering employees and third-party sub-contractors.
 
* Ordering and chasing materials required for assigned works, and update system
 
* Chasing quotes from wholesalers and third-party sub-contractors and update system.
 
* Ensuring PPM/reactive works are meeting SLA/KPI deadlines and “First-Fix” expectations in timely fashion.
 
* Producing quotations.
 
* Compiling weekly analytical reports as required.
 
* Updating Job Logic system, and customer portals
 
* Covering OOH callout on rota basis.
Secondary Job Functions
 
* General office/reception duties such as answering the phones, Email, scanning, etc.
 
* Assisting with covering other colleagues whilst on holiday/sickness