Community Dietetics Administrator

Main area Administration Grade NHS AfC:
Band 3 Contract Permanent Hours Part time - 22.5 hours per week (Monday to Friday between 8-4pm
- At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.)

Job  

Employer The Dudley Group NHS Foundation Trust Employer type NHS Site Stourbridge Health and Social care centre Town Stourbridge Salary £25,760 - £27,476 pro rata Salary period Yearly Closing 14/10/2026 23:59

An exciting opportunity has arisen to join the Community Dietetic Team as an Administrator. The Administrator plays a key role in supporting the efficient delivery of the Dietetic service, ensuring high-quality administrative support across the team. This position is one of two administrative roles within the service, working collaboratively to provide comprehensive support.

• Provide general administration and secretarial support to ensure smooth service operation and clinical care coordination .
• Process referrals and perform initial triage according to local policies, taking necessary actions to support patient care.
• Record and file all referrals following clinical triage procedures.
• Handle general office tasks such as clinic bookings, OASIS data entry, ENVOY reschedule system and managing phone calls.
• Use advanced IT skills to produce accurate reports on referrals, caseloads, waiting lists, audits, and service development.

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Detailed job description and person specification are provided in the attachments.

To provide a comprehensive, effective and efficient administrative support service to Dudley Community Dietetics Team.

Thepostholderwillworkwithsupervisionandattimeswillworkalone.

Thepostholderwill thereforebeexpectedtocontributetowardsorganisingtheirownday-to-dayworktasksandactivities by co-operating with the weekly ‘tasks’ distributed. When dealing with queries from patients, gp practices,thepostholderwillbeexpectedtoexercisetheirjudgmentinapplying statutory regulations and local policies in order to resolve routine matters. More complex queries should be referred to senior staff members. The role…